Privacy Policy

1. Information you provide

We may receive information you choose to submit through this website, including:

• name, email address and phone number;
• catering or private-event details such as preferred location, date, time, guest count, service style and notes;
• messages or questions sent through website forms;
• information submitted to receive Coffee Chat farm-recovery updates or a verified contribution link; and
• other information you voluntarily provide when contacting Jay’s.

2. Information collected through website use

The website may use basic browser storage or similar technology to remember choices such as the Jay’s location you selected. Our hosting, security and service providers may also receive standard technical information needed to deliver and protect the site, such as IP address, browser type, device information, referring page, timestamps and request logs.

3. How we use information

We use information for purposes related to operating Jay’s and responding to customers, including to:

• respond to catering and private-event requests;
• route customers to the correct Millington or Downtown ordering experience;
• send requested Coffee Chat farm-recovery information or updates;
• answer questions and provide customer service;
• operate, secure, troubleshoot and improve the website; and
• comply with applicable law and protect the rights, safety and property of Jay’s, our customers and others.

4. Jay-I voice and AI assistant

Jay-I may process text you type or speech you choose to provide so it can answer questions, explain the website, recommend menu items, and help build an order. If you enable microphone access, your browser may use built-in speech recognition and, when needed, short audio recordings may be sent through WeWantJays.com to Google Cloud Speech-to-Text for transcription. Jay-I may send conversation text, recent conversation context, current website content, and live menu information to Google Vertex AI Gemini to understand and respond to requests. Spoken Jay-I replies may be generated with Google Cloud Text-to-Speech.

Jay-I displays spoken customer requests and Jay-I replies as text in the assistant so the conversation remains readable even when device audio is muted. WeWantJays.com does not intentionally retain raw microphone recordings after the transcription request is processed. Microphone mode can be stopped at any time, and browser microphone permission can be revoked through your device or browser settings.

Do not provide payment-card numbers, SkyTab passwords, or other account passwords to Jay-I. Jay-I is not intended to collect those credentials.

5. Online orders and Shift4 / SkyTab

Jay’s uses Shift4 / SkyTab as the live restaurant ordering and payment provider. WeWantJays.com may let you browse live menu information, build or review an order, and complete required item choices before the final provider step. Final payment and order submission remain controlled by Shift4 / SkyTab unless and until Jay’s enables an officially authorized Shift4 interface. The official SkyTab page may appear inside a WeWantJays visual shell, but SkyTab account credentials, MFA codes and payment information remain on Shift4 / SkyTab's origin and are processed under its own privacy policy and terms. Jay’s may receive order information needed to prepare, fulfill, support and account for the order.

6. Other service providers and links

We may use third-party services to host the website, process form submissions, manage communications, provide ordering, or support other business functions. Those providers may process information only as needed for the services they provide or as otherwise described in their own terms. The website may also link to third-party sites. Jay’s is not responsible for the privacy practices of a third-party site after you leave WeWantJays.com.

7. Coffee Chat farm-recovery communications

If you submit the farm-recovery form, Jay’s may use the contact information and preferences you provide to send the verified support path, recovery updates or information you specifically requested. Submitting the form does not itself charge you or create a financial pledge.

8. Data retention and security

We retain submitted information for as long as reasonably needed for the purpose it was collected, to maintain business records, resolve requests, and meet legal or operational requirements. We use reasonable administrative and technical measures intended to protect information, but no website or transmission method can be guaranteed to be completely secure.

9. Children’s privacy

This website is intended for a general restaurant audience and is not designed to collect personal information from children under 13. If Jay’s learns that information from a child under 13 was submitted without appropriate authorization, we may take reasonable steps to remove it.

10. Your choices

You may contact Jay’s to ask about personal information you previously submitted through a Jay’s website form, or to request that we stop sending optional communications. Some records may need to be retained for legitimate business, legal, accounting or security purposes.

11. Changes to this policy

We may update this Privacy Policy as the website, ordering tools, communication systems or legal requirements change. The effective date at the top of this page identifies the current version.

12. Contact Jay’s

Questions about this policy or information submitted through the Jay’s website can be directed to:

Jay’s Coffee & Cuisine
4750 Navy Rd, Millington, TN 38053
122 Gayoso Ave, Memphis, TN 38103
901-872-1101
info@jaysmillington.com